Support
Support
Support
For questions about Vault’s API, authentication flows, or platform functionality, reach out at [email protected].
Before reaching out, please include:
- What you expected
- What happened
- The request/response involved
Screenshots, logs, and relevant code snippets save hours of back-and-forth.
Support tiers
We offer free product support for documentation-related questions and API usage. For hands-on integration work (debugging your codebase, architecture reviews, custom implementations), we offer paid engagement with clear scope upfront.
See our support conditions and pricing for details on rates and when paid support applies.
Getting started
Most questions can be resolved through:
- Documentation — Check the API reference and guides first
- Email support — Free for product-related questions
- Paid integration — For deep-dives into your codebase
Not sure which tier applies? Email us with your use case — we’ll let you know before any charges apply.